Have any air charter operators taken a page from CVS and Walgreen's and created the functional equivalent of automatic refill service?
you have a charter client who is an outside board member for a public
company. Four times a year, on predetermined dates (set well in
advance), she needs your jet to take her from your base to New York,
remain overnight, and return the next day.
If you were operating a CVS pharmacy, you'd have her on automatic
refill. But what happens with our industry?
Does anyone call up the
customer a week before the next board meeting and let her know you have
already put her trip on the board and you are calling to confirm the
Or, like the pharmacy procedure of old, do we make the customer call us and order a refill?