Tuesday, February 25, 2014

Automatic Refill Service, Anyone?

Have any air charter operators taken a page from CVS and Walgreen's and created the functional equivalent of automatic refill service?

Imagine you have a charter client who is an outside board member for a public company. Four times a year, on predetermined dates (set well in advance), she needs your jet to take her from your base to New York, remain overnight, and return the next day.

If you were operating a CVS pharmacy, you'd have her on automatic refill. But what happens with our industry?

Does anyone call up the customer a week before the next board meeting and let her know you have already put her trip on the board and you are calling to confirm the standard itinerary?

Or, like the pharmacy procedure of old, do we make the customer call us and order a refill?

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